Return Policy

Supplies:No merchandise should be returned to Office Plus (OP) USA without first obtaining a Return Materials Authorization (RMA) number.  You can receive a return authorization by telephone or email.  Any merchandise returned without an RMA number is subject to a minimum 50{7103926c9c903b9311a3808ac6f3b51553a5a297bb2acb125677bcc74b094c71} restocking fee.  All return merchandise must be returned in new sealed condition with all materials, manuals, and accessories.  Merchandise that has been used or damaged is not returnable for refund.  Defective items can be replaced by either contacting OP or the manufacturer.  Non defective items are subject to 20{7103926c9c903b9311a3808ac6f3b51553a5a297bb2acb125677bcc74b094c71} restocking fee.

Equipment: If a unit proves to be defective, return it within 15 days of purchase in original condition and packaging with all contents. Provide copy of invoice and call for a RMA number. We will replace the unit or refund your money at our option. Please contact OP Customer Relations at CustomerCare@OfficePlusUSA.com to obtain a Return Merchandise Authorization (RMA) before shipping the product back to OP(OfficePlusUSA.com). In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.Please return all products 100{7103926c9c903b9311a3808ac6f3b51553a5a297bb2acb125677bcc74b094c71} complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100{7103926c9c903b9311a3808ac6f3b51553a5a297bb2acb125677bcc74b094c71} complete.Customer is responsible for shipping charges to OP’s distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by OP to Customer, at OP’s expense.Customer is responsible for all risk of loss or damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return. Return privileges vary by manufacturer. Please contact OP’s Customer Relations at CustomerCare@OfficePlusUSA.com for details.

Limitation of Liability

NEITHER OP NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER OP NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY OP OR ITS AFFILIATES, NEITHER OP NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM.OP will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

Arbitration

Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including statutory, common law, intentional tort and equitable claims) arising from or relating to the products or services sold pursuant to these terms and conditions of sale, the interpretation or application of these terms and conditions of sale or the breach, termination or validity thereof, the relationships which result from these terms and conditions of sale (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto), or OP’s advertising and marketing(collectively, a “Claim”) WILL BE RESOLVED, UPON THE ELECTION OF OP, CUSTOMER OR THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association, with offices in Chicago, Illinois. If arbitration is chosen by any party with respect to a Claim, neither OP nor Customer will have the right to litigate that Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable arbitration rules or by agreement of the parties. Further, Customer will not have the right to participate as a representative or member of any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in these terms and conditions of sale, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place in Dallas, Texas. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to OP arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.

Orders, Payment Terms, Taxes

Orders are not binding upon OP until accepted by OP. Terms of payment are within OP’s sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. OP may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2{7103926c9c903b9311a3808ac6f3b51553a5a297bb2acb125677bcc74b094c71}) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold OP harmless from, any applicable sales, use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of OP’s costs of collection, including court costs, filing fees and attorney’s fees.Orders, Payment Terms, TaxesOrders are not binding upon OP until accepted by OP. Terms of payment are within OP’s sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. OP may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2{7103926c9c903b9311a3808ac6f3b51553a5a297bb2acb125677bcc74b094c71}) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold OP harmless from, any applicable sales, use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of OP’s costs of collection, including court costs, filing fees and attorney’s fees.

Prices

The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. . Addi-tionally, prices may vary based on your order and delivery location(s). Any “e;list prices”e; used on this Site are the manufacturers’ suggested retail prices and may not be indicative of the actual selling prices in your area.Any reference to “e;savings”e; used on this Site indicates the average savings off the “e;list price”e;. Your actual savings will vary depending upon the goods purchased and the date of the transaction.We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photo-graphic errors. We reserve the right to cancel or limit any purchase made contrary to the terms of any offer, discount, promotion or coupon or that otherwise is not in compliance with these Terms of Use or applicable state and federal law.

Consent

By using OP’s site, the user agrees to the terms and conditions set forth in the Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by OP as disclosed in this Privacy Statement.

Security Information

Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that information is protected both online and off-line.We use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.No data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100{7103926c9c903b9311a3808ac6f3b51553a5a297bb2acb125677bcc74b094c71} secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security. IN NO EVENT SHALL OP BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE, EVEN IF OP OR AN AUTHORIZED REPRESENTATIVE OF OFFICE OP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.